The confirmation email you received has a link to “view booking” which allows you to reschedule up to 72 hours before your scheduled time. There is a $60 rescheduling fee for date/time changes made within 72 hours of your game time.
In case you must cancel your entire trip, you may get a refund through the “view booking” link in your confirmation email up to 72 hours prior to your scheduled game time. There is a 10% processing fee for cancellations.
Pro tip: You can bring additional people to your reservation and they can pay at the door (as long as you’re not trying to cram 20 people into a 6 player game).
If Escape Room Palm Springs needs to cancel
If we need to cancel your reservation due to some unforeseen circumstance, you’ll receive a full refund.