Refund Policy

If you need to reschedule

The confirmation email you received has a link to “view booking” which allows you to reschedule up to 72 hours before your scheduled time. There is a $60 rescheduling fee for date/time changes made within 72 hours of your game time.  

If you need to cancel and do not want to reschedule

In case you must cancel your entire trip, you may get a refund through the “view booking” link in your confirmation email up to 72 hours prior to your scheduled game time. There is a 10% processing fee for cancellations.

Pro tip: You can bring additional people to your reservation and they can pay at the door (as long as you’re not trying to cram 20 people into a 6 player game).

If Escape Room Palm Springs needs to cancel

If we need to cancel your reservation due to some unforeseen circumstance, you’ll receive a full refund.